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About us
We operate the website www.marcelswatch.com. We are Marcels Watch Group AB, a company registered in Sweden under company number 559074-7480 and with our registered office and trading address at Marcels Watch Group AB, Kyrkogatan 13 A, 411 15, Gothenburg, Sweden. Our VAT number is SE559074748001.

Terms & Conditions

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at marcelswatch.com, you warrant that you are at least 18 years old or have parents’ permission to buy from us.
  • All personal information you provide us with or that we obtain will be handled by Marcels Watch Group as responsible for the personal information.
  • Events outside Marcels Watch Group’s control shall be considered force majeure.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Please note that local charges may occur.
  • Marcels Watch Group reserves the right to amend any information without prior notice.

Consumer Rights
You have the right to cancel an order at any time within fourteen (14) days, beginning on the day after you received the Goods. To cancel an order and return the gods you have to inform us first either by post or email or via any viable method of communication within those fourteen (14) days. Then you have to return the Goods to us within fourteen (14) days after the day of delivery. When we have received the returned goods we will check that it´s in the same condition as it was when we sent it to you. Once that is checked we will refund the same amount you payed when you ordered the gods. Contact us via e-mail: info@marcelswatch.com or by Tel: +46 (0) 705 75 65 60

Delivery and Shipping
Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g. in connection with reservation of products not in stock), delivery will be made no later than 30 working days after Marcels Watch Group has confirmed the order in writing through the order confirmation. Further information about Marcels Watch Group´s delivery of products and the conditions for delivery are set forth here.

The expected delivery time is set forth in the order confirmation, at the checkout and/or on the current product page on the Website. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as Customer, you are entitled to cancel the purchase.

If any package shall be picked up at a specific delivery point, the Customer shall do so within the time specified in the notification. Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made by e-mail, ordinary mail and if the Customer has provided a correct mobile number, also by phone or SMS.

Personal Information
All personal information you provide us with or that we obtain will be handled by Marcels Watch Group as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Marcels Watch Group and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Marcels Watch Group to delete or correct the information held about you. By accepting the Marcels Watch Group´s Conditions, you agree to the above.

Force Majeure
Events outside Marcels’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Marcels is released from Marcels’s obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Payment
All transfers conducted through Marcels Watch Group are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

Local Taxes
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Cookies
Marcels Watch Group uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: “Session Cookies” and cookies that are saved permanently on your computer.

The first type of cookie commonly used is “Session Cookies”. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A “Session Cookie” is never stored permanently on your computer and disappears when you close your browser. To use Marcels without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Marcels we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information
Marcels Watch Group reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Marcels Watch Group has the right to cancel the order and refund any amount paid in the best way. Marcels Watch Group shall also notify the customer of equivalent replacement products if available.

All enquiries: info@marcelswatch.com

Marcels Watch Group
Kyrkogatan 13 A
411 15 Gothenburg
Sweden